Privacy Policy

Overview

Riya Platforms, Inc. (“Riya Platforms,” “we,” “us,” or “our”) operates FlipFindr, a software-as-a-service platform designed to assist real estate professionals with automated workflow staging and messaging execution. This Privacy Policy explains how we collect, use, and handle information when you visit our website, join our waitlist, or use our software platform. By using our website or submitting your information, you agree to the practices described here.

Information we collect

When you join our waitlist, we collect the information you provide directly:

• Your name
• Your mobile phone number
• Your email address

When you register for and use the FlipFindr platform, we also collect:

• Account information: information you provide when registering, such as names, email addresses, billing details, and business credentials.
• Directory and public listing data: to provide software utility, our platform may ingest, aggregate, or stage business contact details (such as real estate listing agent phone numbers) obtained from publicly available records, directories, Multiple Listing Services (MLS), or third-party data providers.
• User-provided content: data, lists, or custom configurations uploaded or fed into the platform by our customers.
• Diagnostic data: technical information generated automatically when the platform errors or performs poorly, such as error messages, stack traces, browser and device type, the page you were on, and the account and details of the session it occurred in, including your email address and IP address. See “Diagnostic data & session replay” below.
• Usage and analytics data: information about how you use the platform, collected automatically and linked to your account, including your IP address and recordings of your sessions in the platform. See “Analytics & product usage” below.
• Agreement records: when you accept our Terms of Service or this Privacy Policy, we record which document and version you accepted, the date and time, and the IP address and browser user agent the acceptance was submitted from. See “Agreement records & retention” below.

We also collect limited technical and usage data automatically through standard web analytics (for example, pages visited and general device information) to help us understand and improve our website. Use of the FlipFindr platform itself is measured separately and in more detail — see “Analytics & product usage” below.

How we use your information

We use the information we collect to:

• Add you to our waitlist and reserve your territory;
• Send you waitlist and account updates, product launch notifications, and service information;
• Respond to your inquiries and provide support;
• Operate, maintain, and improve our website, software infrastructure, and automation tools;
• Enable our customers to execute workflow and messaging campaigns; and
• Maintain internal suppression and opt-out lists to prevent unwanted contacts where processed by our systems.

Mobile Information

We collect mobile phone numbers to send you waitlist and account updates, product launch notifications, and service information via SMS text message, with your consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You may opt out of receiving text messages at any time by replying STOP. For help, reply HELP or contact us at flipfindrdev@gmail.com.

Platform role & third-party data

• Customer-managed data: for any data uploaded, imported, or explicitly targeted by our customers, our customers act as the controllers of that campaign, and we act strictly as a technical service provider processing instructions on their behalf.
• Sourced workflow data: where our platform integrates with external or public sources (such as Brightdata or MLS directories) to stage workflow options, we provide this strictly as a software utility to facilitate user automation.

Diagnostic data & session replay

We use a third-party error monitoring service (Sentry) to detect, diagnose, and fix faults in the platform. We use this data only to operate and secure the service. We do not use it for advertising, and we do not sell or share it as those terms are defined under the California Consumer Privacy Act.

• Error and performance monitoring: when the platform encounters an error, we record technical details of the fault together with information identifying the session it occurred in: your user identifier, name, email address, role, workspace, and IP address. We use these to reproduce the fault, to tell whether it affects one account or many, and to investigate abuse. Authentication credentials are filtered out before events are transmitted.
• Session replay: for a limited sample of sessions we capture a reconstruction of the interface — the structure of the page and the actions taken on it — to understand how a fault occurred. Replay is not applied to every session. It is normally triggered only after an error occurs, and even then only for a fraction of those sessions; we may adjust these sampling rates over time to diagnose specific issues.
• What replay does not capture: replays are redacted at the point of capture. Text content, form and input values, and images and other media are masked or blocked before the recording leaves your browser, so a replay shows the shape and flow of a session rather than its contents.
• Retention: diagnostic events and replays are retained by our monitoring provider for a limited period under that provider’s standard retention schedule and are then deleted.

To request access to, or deletion of, diagnostic data associated with your account, contact us at flipfindrdev@gmail.com.

Analytics & product usage

We use a third-party product analytics service (PostHog) to understand how the platform is used so that we can improve it. This is not anonymous website measurement: when you are signed in, your activity is linked to your account, including your user identifier, name, email address, role, and the workspace you belong to.

• What is collected: the pages and features you use within the platform, the actions you take and their timing and sequence, your browser and device type, and your IP address, from which an approximate location such as city or region may be derived.
• How we use it: to measure which features are used, to find and fix usability problems, and to decide what to build next. We do not use analytics data for advertising, and we do not sell or share it as those terms are defined under the California Consumer Privacy Act.
• Session replay: we record reconstructions of your sessions in the platform — the structure of the pages you visit and the actions you take on them — and review them to understand how features are used and how problems arise. Recordings are redacted in your browser before they are transmitted: text content, form and input values, and images and other media are masked or blocked, so a replay shows the shape and flow of a session rather than the information displayed during it.
• Retention: analytics data and session recordings are retained by our analytics provider for a limited period under that provider’s retention schedule and our configured settings, and are then deleted.

Session recordings are made of the platform as used by our customers. Where a customer’s screen displays information about third parties, that information is masked by the redaction described above.

To request access to, or deletion of, analytics data or session recordings associated with your account, contact us at flipfindrdev@gmail.com.

Agreement records & retention

When you accept our Terms of Service or this Privacy Policy, we create a record of that acceptance. Each record identifies the accepting user and contains the document and version accepted, the date and time of acceptance, and the IP address and browser user agent the acceptance was submitted from.

• Why we collect this: an electronic acceptance is only enforceable if the act can be attributed to the person who performed it. We collect the IP address, user agent, and timestamp for that evidentiary purpose — to demonstrate who agreed to which version of a document, and when. We do not use this information to profile you, to target you, or to build advertising audiences.
• Retention: agreement records are append-only. We do not alter or delete them, and accepting a newer version adds a further record rather than replacing an earlier one. We retain them for as long as the agreement may need to be evidenced.
• Effect on deletion requests: where you ask us to delete your personal information, we will do so except where an exception applies. Agreement records fall within the exceptions available under California Civil Code section 1798.105(d), which permit a business to retain personal information where necessary to complete a transaction, to perform a contract with you, or to comply with a legal obligation. Where we rely on this exception we will tell you, and the exception applies only to the agreement record itself, not to your other personal information.

How we share information

We do not sell your personal information, and we do not share it as that term is defined under the California Consumer Privacy Act. As stated above, text messaging originator opt-in data and consent are never shared with any third parties or affiliates for any purpose. We may share limited information with service providers who help us operate our website and deliver our services, and only to the extent necessary to perform those functions. We may also disclose information where required by law.

Opt-out & contact suppression

If your business contact information appears within our platform and you wish to be removed or suppressed from our staging databases, you may submit a request directly to our support team at flipfindrdev@gmail.com. Upon verification, we will take commercially reasonable steps to suppress your information from our active databases.

Data retention & security

We retain your information for as long as necessary to provide our services and for legitimate business or legal purposes. We use reasonable administrative and technical safeguards designed to protect your information, though no method of transmission or storage is completely secure. Some records are kept on a different basis: the agreement records described above are append-only and are retained as evidence of your acceptance of our terms.

Your rights

Depending on where you live, you may have rights under privacy laws such as the California Consumer Privacy Act (CCPA/CPRA), including the right to access, correct, or delete the personal information we hold about you, and the right not to be discriminated against for exercising those rights. These rights are subject to the exceptions those laws provide: in particular, we retain agreement records evidencing your acceptance of our terms even after a deletion request, as described under “Agreement records & retention” above. Where we rely on an exception, we will tell you. To make a request, contact us at flipfindrdev@gmail.com.

Changes to this policy

We may update this Privacy Policy from time to time. We will post any updates directly on this page with a revised “Last updated” date. Your continued use of our website after any changes indicates your acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy, contact us at flipfindrdev@gmail.com. For information about our SMS program, see our Terms of Service.